Shipping and Delivery

At Rakubase, our primary goal is to ensure your items are delivered swiftly and reliably through our trusted shipping services.

Shipping Time

Total Delivery Time = Processing Time + Shipping Time

Delivery Phases

Processing Time: This stage includes order verification, assembly, and other preparations before shipment. The duration may vary based on your location and our efficiency.

Shipping Time: Begins once processing is complete and varies depending on the shipping method and your destination.

Please note our order cutoff time is (GMT-08:00) Pacific Standard Time.

Delivery times may extend during peak seasons and promotional events.

We partner with USPS, UPS, FedEx, and DHL, and the total estimated delivery time combines both processing and shipping periods.

Estimated Delivery Timeframes

Processing Time: 3-5 days

Shipping Time: 7-14 days

Total Delivery Time: 10-19 business days

Orders are processed Monday through Friday, excluding federal holidays, based on Eastern Standard Time.

Shipping Costs

Standard Shipping: $5.95
Free Shipping on Orders Over $99

Tracking Your Package

You will receive a shipment confirmation email with a tracking number once your order is dispatched. Track your package directly on our website. Some carriers may take 5-7 business days to update tracking information. If there are no updates after 10 business days, please contact [email protected].

Shipping Delays

If your order hasn’t been delivered within 45 calendar days, please contact us at [email protected] for a full refund. For any unexpected delays, we are here to help and aim to respond within 12 hours.

Undelivered Packages

If tracking indicates your package was delivered but you cannot locate it, thoroughly check the delivery area first. If unresolved, contact the shipping carrier. Should issues persist, email [email protected].

Incorrect Addresses

We cannot guarantee delivery if the address is incorrect or incomplete. Please ensure your shipping details are accurate when checking out and inform us immediately at [email protected] if you find an error.

Duties & Taxes

Customers are responsible for any duties, taxes, or additional fees imposed by their country. Rakubase is not liable for customs fees if the package is rejected by the recipient or if delivery fails after multiple attempts.

We reserve the right to cancel orders at our discretion without a guaranteed refund.

For further inquiries about our shipping policies, please contact [email protected].