Shipping and Delivery

At Rakubase, we aim to process and deliver all orders in a clear, reliable, and transparent manner.

Order Processing & Delivery Time

Total Delivery Time = Production Time + Shipping Time

As a print-on-demand (POD) business, all products are made to order after purchase.

Production Time

  • 3–5 business days
  • Includes order verification, printing, quality checks, and packaging

Shipping Time

  • 7–14 business days, depending on destination and carrier

Estimated Total Delivery Time

  • 10–19 business days

Orders are processed Monday through Friday, excluding U.S. federal holidays.
Order cutoff time is Pacific Standard Time (PST, GMT-08:00).

Delivery times may be extended during peak seasons or promotional periods.

Shipping Carriers

Rakubase partners with established logistics providers, including:

  • USPS
  • UPS
  • FedEx
  • DHL

Carrier selection depends on destination and fulfillment location.

Shipping Costs

  • Standard Shipping: $5.95
  • Free Shipping: Orders over $99

Shipping fees are displayed at checkout before payment confirmation.

Order Tracking

Once your order ships, you will receive a confirmation email containing a tracking number.

Tracking updates may take 5–7 business days to appear, depending on the carrier.

If tracking has not updated after 10 business days, please contact us at
📧 [email protected]

Shipping Delays

If your order has not arrived within 30 business days after shipping confirmation, please contact our support team.

We will investigate the issue and provide an appropriate resolution, including replacement or refund if applicable.

Undelivered or Missing Packages

If tracking shows your order as delivered but you cannot locate the package:

  1. Check your mailbox and surrounding delivery area
  2. Contact the shipping carrier directly
  3. If the issue remains unresolved, email [email protected] for assistance

Rakubase is not responsible for packages marked as delivered by the carrier.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information at checkout.

Rakubase is not liable for delivery failures caused by incorrect or incomplete addresses.
If you notice an error, please contact us immediately at [email protected].

Duties & Taxes

International customers are responsible for any customs duties, taxes, or import fees imposed by their country.

Rakubase is not responsible for delays, refusals, or additional charges related to customs clearance.

Contact Information

For any shipping-related questions, please contact us at:
📧 [email protected]