Privacy Policy

Last updated: October 14, 2026

Rakubase (“we”, “us”, “our”) operates rakubase.com. This policy explains what personal information we collect, how we use it, and the choices you have.

1. Information we collect

  • Order information: name, billing and shipping address, email address, phone number and the items you order.
  • Account information: if you create an account, your username, email address and order history.
  • Payment information: payments are processed by our payment providers. We do not store your full card number on our servers.
  • Messages: anything you send us through the contact form or by email.
  • Technical data: IP address, browser and device type, pages visited and cookies, collected automatically when you use the site.

2. How we use your information

  • To process, make, ship and support your order.
  • To send order confirmations, shipping updates and replies to your questions.
  • To prevent fraud and keep the site secure.
  • To improve our products and website.
  • To send marketing emails, only if you have opted in. You can unsubscribe at any time.

3. Cookies

We use cookies to keep items in your cart, keep you signed in and remember your preferences. Analytics cookies are only used if you accept them in our cookie banner. You can change your choice at any time.

4. Who we share information with

We do not sell your personal information. We share it only with service providers who need it to run the store: payment processors, shipping carriers, production and fulfillment partners, website hosting and security providers, and email services. We may also disclose information when required by law or to protect our rights.

5. Data retention

We keep order records for as long as needed to fulfill your order, provide support, and meet legal, tax and accounting obligations. You can ask us to delete your account at any time.

6. Your rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to object to or restrict certain uses. To make a request, reach us through our Contact page or at [email protected].

7. Security

We use reasonable technical and organizational measures, including encrypted connections (HTTPS), to protect your information. No method of transmission over the internet is completely secure.

8. Children

Our site is intended for adults. We do not knowingly collect personal information from children under 13. Kids sizes are purchased by a parent or guardian.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above shows when it was last changed.

10. Contact

Rakubase
1942 Broadway St. STE 314C, Boulder, CO 80302, United States
Email: [email protected]