Privacy Policy

Rakubase Group LLC (“Rakubase”, “we”, “us”, or “our”) operates the website https://rakubase.com. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you place an order or interact with our website, we may collect the following information:

  • Name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment-related information (processed securely by third-party payment providers)
  • IP address, browser type, and device information

This information is collected to process orders, provide customer support, and improve our services.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Communicate with you regarding your order or inquiries
  • Provide customer support
  • Improve our website and services
  • Send marketing emails (only if you have opted in)

Rakubase operates as an e-commerce print-on-demand (POD) business, and customer data is used strictly for order fulfillment and service-related purposes.

3. Consent

By providing personal information to complete a transaction, place an order, arrange delivery, or request a return, you consent to our collection and use of that information for those purposes.

For marketing communications, consent is collected separately, and you may opt out at any time.

Withdrawal of Consent

You may withdraw your consent for continued use or disclosure of your personal information at any time by contacting us at [email protected].

4. Disclosure of Information

We may disclose your personal information if required by law or to comply with legal obligations, regulations, or lawful requests from authorities.

We do not sell or rent your personal information to third parties.

5. Payments

Payments made on Rakubase.com are processed securely by trusted third-party payment service providers, including Stripe, PayPal, and Airwallex.

Rakubase Group LLC does not store or process full credit card details on its own servers. All payment information is encrypted and handled directly by these payment processors in accordance with the Payment Card Industry Data Security Standard (PCI-DSS).

Each payment provider may collect and process personal and payment-related information necessary to complete transactions, prevent fraud, and comply with legal obligations. The handling of such information is governed by the respective provider’s privacy policies:

By completing a purchase on our website, you agree to the processing of your payment information by these providers for transaction fulfillment and payment authorization purposes.

6. Third-Party Services

We use trusted third-party services for:

  • Payment processing
  • Order fulfillment and shipping
  • Website analytics and performance monitoring

These providers only access personal information necessary to perform their services and are required to protect your data.

Some service providers may be located in jurisdictions outside your country. By using our services, you consent to the transfer of information where required for order processing.

7. Cookies & Tracking Technologies

Rakubase uses cookies and similar technologies to:

  • Enable essential website functionality
  • Analyze website traffic
  • Improve user experience

You may disable cookies through your browser settings; however, some features of the website may not function properly.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

While no method of transmission over the Internet is 100% secure, we follow industry best practices to reduce risks of unauthorized access, disclosure, or misuse.

9. Age of Consent

By using this website, you confirm that you are at least the age of majority in your jurisdiction, or that you have provided consent for any minor dependents to use this site under your supervision.

10. Changes to This Policy

We reserve the right to update or modify this Privacy Policy at any time. Changes take effect immediately upon posting on the website.

We encourage you to review this page periodically.

11. Contact Information

If you would like to access, correct, amend, or delete personal information we hold about you, or if you have questions regarding this Privacy Policy, please contact:

Rakubase Group LLC
📧 Email: [email protected]
🌐 Website: https://rakubase.com